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1. Reservations

1.1 PT Sunda Trails, or its subsidiary companies in the region (hereafter “us”, “our” and “we”) is not responsible for any consequences of delays or change in schedules of airlines, trains, or public bus- or boats used in its programs.

1.2 Reservations are only guaranteed with payment made as mentioned under 3 in these terms and conditions.

1.3 If the confirmed accommodation is not available we will inform client and provide the best possible alternative, in the same class or higher.

2. Liability and travelers’ responsibility

2.1 Traveler is responsible for having proper travel documents, such as a valid passport with enough pages, the proper visas and the necessary passport pictures.

2.2 Travelers are responsible to have proper and adequate travel insurance for the duration of the trip.

2.3 Our liability is limited to local public insurance, and/or insurances of third parties such as local tour companies, airlines, trains and transport.

3. Payment and deposits

3.1 A deposit of 25% of the total sum, with a minimum of Euro 150 is due before we can confirm reservations.

3.2 The balance of payment needs to be paid in full 4 weeks before the first day of our services.

3.3 We do not accept payments by Visa, Mastercard or American Express credit card.

In order to process payment by credit card you will have to fill in a form. Please let us know and we will e-mail you this form.

3.4 Payments need to be done by bank transfer are preferred. Our bank details are provided upon confirmation.

4. Cancellation policy

4.1 Time of notice of cancellation is counted upon local time receipt of written notification on working days only. Our office is open daily, except on Sundays and on the December 25 and January 1.

4.2 Cancellation costs

– 22+ days before arrival date – no cancellation fee.
– 21 to 15 days before arrival date – 10% of tour price.
– 14 to 7 days before arrival date – 20% of tour price.
– 6 to 1 days before arrival date – 50% of tour price.
– no show – 100% of tour price.

Please note that the above charges are excluding any non-refundable deposits. PT Sunda Trails endeavors to disclose such non-refundable deposits upon confirmation, but cannot be held responsible for such fees charged by third parties. PT Sunda Trails reserves the right to give no refund in case of cancellation of the remaining program, in full or part, by the travelers after they started the tour.

5. Force Majeur

5.1 PT Sunda Trails defines Force Majeur as: “Any circumstances beyond the reasonable control of a party which prevent or impede the due performance of our services, including but not limited to war or hostilities; riot or civil commotion; epidemic; earthquake, flood or other natural disaster.”

5.2 We do not accept responsibility for costs or missed opportunity due to changes and/or cancellations in the program, or part(s) thereof due to Force Majeur.